Redeem Promotional Codes
If we have sent you a Promotional Code to download one of our apps free of charge, please follow these instructions carefully.
A promotional (or promo) code can be used only for the store it was issued by (Apple App Store or Google Play Store), only for the app it relates to, only once. It is strictly non-transferable. However, if you have more than one device associated with your store account (e.g. an iPhone and an iPad), you can install the app on all the devices. A promotional code must be used within 4 weeks of being issued, or before a newer version of the app is released, whichever is sooner. If we have given you a code prior to the public release of an app, you can use it straight away, and so have the app before it is publicly available.
If you usually download iOS apps using iTunes on a Mac or PC and then sync apps to your mobile devices, we suggest redeeming from your computer, otherwise please redeem from your iPad, iPhone or iPod touch. For Android, please redeem from your tablet or phone.
Redeeming an App Store Code from an Apple Mobile Device
Visit this web page from Safari on your iPad, iPhone or iPod touch, enter the 12-character promo code in the box below and tap the Redeem Now button. This should open the App Store app. If asked to sign in, use your usual Apple Store credentials (Apple ID). Ignore any message about using the camera, and tap the Redeem button. This will download the app to your device.
Redeeming an App Store Code via iTunes on Mac or PC
Visit this web page from the web browser on your Mac or PC, enter the 12-character promo code in the box below and click the Redeem Now button. This should open the iTunes program. If asked to sign in, use your usual Apple Store credentials (Apple ID). This will download the app to your computer. Then you can sync to your mobile devices, as you would for any purchased app.
Redeeming a Google Play Store Code from an Android device
Visit this page from a web browser (e.g. Google Chrome) on your android device. Enter the 23-character promo code in the box below and tap the Redeem Now button. This should open the Play Store app. If asked to sign in, use your usual Play Store credentials (Google ID). Tap the Redeem button. This will download the app to your device.
If we have given you codes for more than one app, repeat with each code in turn. If you have any difficulties, please contact us.
Downloading to Additional Devices
Once you have used a promo code to download an app once, the code cannot be used again. If you downloaded using iTunes on your computer, you can then sync the app to all your devices. If you downloaded the app from a mobile device, you can then download for free to any others using the same account from the same store, in the same way you would for any purchased app.